Cancellation and Refund Policy
Below you will find our cancellation and refund policy. If you were charged for an incorrect price, please contact our customer support team for help.
Table of contents
- Fees and Trial Period
- Invoicing & Payments
- Refund and Cancellation
- Cancellation of the Subscription
- Delete Account
- Modifications
- Feedback and Customer Support Team
1. Fees and Trial Period
Prices and minimum charges for reservations, tickets, and other services offered through our Website and App are determined by third-party partners, such as business owners and event organizers, who are solely responsible for setting these prices. InviteM imposes a standard service fee of €1,50 per ticket and €2,00 per prepaid table reservations for using our platform, and third-party partners processing the payments may also impose their own service fees.
By purchasing a Membership, InviteM offers a free trial period lasting four months from the date of the subscription. Upon expiration of the trial period and specifically 7 days before your trial period expires, a reminder email will be sent by our third-partner party which is processing the payments stating that the Membership will be automatically renewed each month at a standard fee of €49,95. The email will include the date and time of the trial period`&apos`s expiration and these terms of use. The billing cycle involves the automatic deduction of the Membership fee on the specific payment date indicated in the email. The duration of your billing cycle will be one month and specifically you will be charged the same day each month. Your payment date may change if your payment method is unsuccessful. If you do not receive the email, feel free to contact us. You acknowledge and accept that the InviteM and/or our payment processor is not required to seek additional authorization from you for the recurring payments. In the event of a failure to collect the subscription fees owed by you, you authorize InviteM and/or our payment processor to make additional attempts at a later time. Should a payment not be successfully settled due to reasons such as expiration or insufficient funds, and you do not cancel your subscription, you remain responsible for the outstanding amounts. You can cancel your Membership at any time before the renewal date to avoid charges for the upcoming month.
2. Invoicing and Payments
Upon the payment of any service including the purchase of the Membership, an email will be sent by the payment processor to the email address provided during the purchase process, containing the billing invoice for the transaction. This email will serve as your official receipt and will include details of the services purchased, the amount paid, and any applicable service fees.
All payments are conducted through a secure SSL encrypted connection, ensuring maximum safety and your payment information may be shared with a third-party partner, such as a payment processor or acquirer. It's important to note that the processing of payments by other Payment Providers will be governed by their respective terms of service, and InviteM bears no responsibility for your relationship with these Payment Providers or for their actions.
3. Refund and Cancellation
In the event of a reservation cancellation and/or modification and/or other services cancelled and/or modified, refunds are subject to the policies of the respective business owners and/or event organizers. You acknowledge that InviteM will solely display the opportunity of the cancellation and/or modification and it is not responsible for providing any refunds on its own, as it is solely responsible for offering third-party partners' services. The existence and terms of any potential refund are at the sole discretion of our third-party partners and their decision is final and binding.
Regarding the Subscription fee InviteM provides a 100% refund if requested within 14 days of your purchase. No refunds will be issued for Membership fees that have already been paid and you are obligated to settle any remaining charges prior to any cancellation and/or termination. Exceptions for refund paid fees may be considered on a case-by-case basis, subject to the decision of the customer support team.
4. Cancellation of the Subscription
Regarding the Membership, there is no obligation to maintain your account; you have the flexibility to cancel at any time. This can be done by clicking the manage subscription button on your account and following the provided instructions by our payment processor. Your account will remain active until the conclusion of the current billing cycle. InviteM reserves the right to modify its Billing Provisions at any time by announcing new fees on its Website and App. If you continue to use our services after the changes, you agree to be bound by the updated terms.
5. Delete Account
Further, there is no obligation to maintain your account as you have the flexibility to delete your account and all your associated data at any time. Upon deletion of your account, your user account, data, and content will be deleted and cannot be recovered and the clauses of this Agreement relating to the protection and enforcement of InviteM’s intellectual property, disclaimer of warranties, indemnification, limitation and governing law will remain valid.
You can find detailed instructions on how to delete your account here.
6. Modifications
We reserve the right to update our Cancellation and Refund Policy at any time to reflect changes in our practices or legal requirements. The revised Cancellation and Refund Policy will be available through InviteM Services, so please check for updates regularly. The date shown on our Cancellation and Refund Policy indicates the last revision date. Changes to the Cancellation and Refund Policy become effective once the updated version is posted. By continuing to use our services after modifications, you acknowledge that you have read and accepted the updated Cancellation and Refund Policy.
7. Feedback and Customer Support Team
Should you have any feedback or inquiries about the Cancellation and Refund Policy please don't hesitate to reach out to us. For general questions, you can send an email to info@invitem.eu . or mail us at the following address: Kyriakou Matsi 44-Off. 202, 1082 Nicosia Cyprus. You may also call us at +35797892208 . from Monday to Friday between 8:30 AM and 8:30 PM.
Cancellation and Refund Policy last updated: 4th of August 2024